Questions
Common questions.
Does my money pass through Exactmed?
No. Insurers and self-pay patients pay directly into the bank account you choose. Billing and collection are handled by your own independent billing partner, through Healthcode, under a contract you hold with them. With your authorisation, we keep an eye on invoice and payment status so nothing is missed.
Does Exactmed do my billing?
No, and that is deliberate. You contract with and pay an independent billing and collection provider directly, so your money never passes through a middleman. We coordinate with them on your behalf.
How easy is it to reach my PA?
Very. Your PA is a senior, experienced professional you can reach by phone, email or message, through channels agreed with you at the start.
I’m new to private practice. Where do I start?
Start with a short call. We help you get your practice details, insurer recognition and systems in place, so you are ready from your first clinic.
Can I keep my current secretary?
Yes. We can work alongside your current PA, or take over with a structured handover.
Is there a contract?
Yes. Before we start, you receive a formal Exactmed agreement and data-processing documentation to review and sign.
Tell us about your practice.
A 20-minute call. We’ll ask how you practise now and tell you plainly what we would change.
